Gen IT

10

1. We bring value from the beginning

   

   Having a clear and complete understanding of your current tech and workflow situation is the first step in any successful engagement. Our team has developed a series of assessment services to provide you with a clear understanding of opportunities and weaknesses currently facing your business, as well as the knowledge and context to create an impactful plan moving forward.

2. We apply quality and security

   

   We base our service on the ITSM and ITIL frameworks to bring you standarized processes, standard documentation and good practices for the information management, saving costs based on realistic and efficient predictions.

3. Our experience makes the difference

   

   We have more than 10 years making great projects and all our management team has more than 20 years in the industry, so you can be sure that we have learnt a lot.

4. We take care of everything to simplify your work life

   

   From technical (Software, Hardware, cloud) to solutions with business focus we help to find the root cause of your needs, understanding your business and driving solutions that beat your expectations.

5. Our service is close and transparent

   

   Our management team accompanies you throughout the process, from the pre-sale to the post-sale ensuring your satisfaction with weekly operational monitoring meetings and monthly strategic monitoring meetings. Besides that, during the trip you will have full access to the status of each activity in real time from our Jira board.

6. We will put your indicators into the next level

   

   Our main objective is to improve the indicators of your area. We will propose to improve the uptime of your services, issue reduction year-by-year, measure and reduce reopening incidents and improve response times by offering a quality service.

7. Flexibility and adaptation

   

   Our multidisciplinary work team combines with your structure, putting together a great team with everything you need to execute successful projects and it adapts according to the project stage, avoiding unnecessary expenses. Also with our agile structure we can grow and shrink capacity very quickly to achieve your business goals.

8. We identify and solve your pains

   

   In addition to applying workarounds to maintain the availability of your infrastructure, we work to identify the root cause and provide you with possible solutions so that TOGETHER we can find the definitive solution to each problem.

9. We bring you mental peace during all the service

   

   We will move your project to success and you will have total control over functionality, budget and time during all the process. We will make suggestions and you will make definitions.

10. Financial predictability and administrative simplicity

    

    We offer a contract with fixed monthly payments to facilitate administrative management. Our monthly reports of consumption of hours will allow you to have full control of the return of your investment.